Logistics QC Coordinator

RIDC Park - Pittsburgh, Pa

POSITION SUMMARY

The Logistics QC Coordinator is an onsite position at our Long Term Care Pharmacy. It is a second shift positon between the hours of 1-8:30pm EST. This position is focused on quality, process, and controls to ensure all packages leaving Grane are following company policy.  A critical component of this role is to provide logistical support for all pharmacy prescriptions being delivered throughout the country. Components of this job role will incorporate process improvements, quality review of all created shipping packages and courier accountability. The Logistics QC Coordinator will report to the Director of Procurement.

KEY RELATIONSHIPS

The Logistics QC Coordinator reports directly to the Director of Procurement.  This position works in a shared services environment, which includes customer service, order entry, and pharmacists. This position works with team members and management in Pharmacy Operations, Customer Experience Team, Consultant Nurses, Billing, and Inventory.  This position also works with the management team.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Participates in the creation of CMS packages. Scans prescriptions to generate a shipping label and place medications inside of envelope/package.
• Quality control check of all completed prescription packages to ensure the right medication with the right paperwork matches the outside prescription label.
• Ensures all printers utilized in the shipping area are serviced, in working order and supplies ordered timely.
• Ensures we have an accurate Excel file showing all packages that leave nightly. Ensures this information is emailed to our couriers nightly with appropriate FedEx tracking numbers.
• Ensures all boxes leaving daily contain a manifest for the driver to review when opening the package.
• Organizes and sorts packages to leave on the correct date.
• Handles all pull form requests to see that the package is pulled and does not leave the pharmacy. Voids label in CMS for accurate post information for the courier.
• Manages the open manifests within CMS daily and posts so the couriers have all information needed for routes.
• Manages the 7pm FedEx pickup to ensure all packages make it out timely.
• Verifies all FedEx labels have the right attributes, fixes and insures contents all match for that market.
• Insuring all packages over $5,000 when needed.
• Handles all returned packages and alerts team of return to assess and credit where appropriate.
• Acts as an onsite resource to review all over/short reports from the courier. Actively searches for missing packages to ensure all packages are attempted/resolved.
• Participates collegially in the development of new programs, practices and educational activities.
• Ensures timely completion of maintenance logs and policy documentation.
• Enhances professional and technical knowledge through seminars and other resources.
• Maintains consistent communication with Operations Manager regarding area specific initiatives and activities.
• Positive, professional demeanor is projected through verbal and non-verbal communications.
• Interpersonal conflicts are resolved using appropriate methods and organizational resources, including but not limited to Employee Assistance Program.
• Diverse perspectives are acknowledged; language and behaviors are modeled that build inclusiveness in the work environment.
• Participates in performance improvement activities.
• Initiative is demonstrated to proactively diagnose and resolve problems.
• Change is met with positive, supportive behavior.
• Time off is scheduled to avoid disrupting workflow.
• Productive work habits are consistently displayed.
• Accountability for actions and decisions is demonstrated in daily work.
• Feedback is solicited and accepted in a positive manner.
• Constructive input is offered to support the production area.
• Perform light lifting or transporting of company assets.
• Travel to other sites to provide support, as needed.
• Duties as assigned.

EXPERIENCE, SKILLS AND EDUCATIONAL REQUIREMENTS

• College degree is desired.

• Minimum 1 year of experience in pharmacy is preferred.
• Minimum of 2 years’ experience in a logistics setting and LTL.

• Demonstrated experience in budget and staffing management.
• Proficiency in desktop productivity tools, emphasis on Microsoft Office, including Excel, Word, and Outlook.
• Exhibits professional demeanor and ability to guide fulfillment technicians through workflow.
• Exhibits patience and perseverance when working with computer and automation users.
• Exhibits strong analytical and troubleshooting skills.
• Exhibits excellent communication and teamwork skills, with a strong user support orientation.
• Exhibits strong organizational skills and ability to work independently with minimal supervision.

ADDITIONAL SKILLS AND REQUIREMENTS

• Initiative and problem solving skills.
• Reliability
• Ability to multi-task, prioritize and manage time effectively.
• Ability to use good judgment.
• Attention to detail and accuracy.
• People skills
• Teamwork
• Ability to read, write, speak and comprehend English.
• Excellent communication skills.
• Completion of all workflow steps.
• Ability to work in a fast paced, challenging and technical environment.
• Reliable and consistent in timeliness, attendance and quality of work.
• Willingness to work a flexible schedule to accommodate heavy work volumes.
• Adhering to the core values of the company which include accountability, integrity, making a difference, quality, respect, stewardship, and teamwork.

Information contained in this description represents the general nature of work being performed.  This is not an exhaustive list of all responsibilities, duties and skills required for the position.  Reasonable accommodations will be considered in appropriate circumstances; however, as the nature of an accommodation may vary depending on the needs and desires of an individual with a disability, it is impossible to describe in advance specific accommodations that will be considered.

NOTE: Company management reserves the right to amend and revise responsibilities to meet business and organizational needs.

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