Full Time - Aurora, CO

$24-$30/hr

ABOUT US

Grane Rx is a leading provider of senior care pharmacy and medication management services. Since 1994, our dedicated team of senior care professionals has been delivering pharmacy support, medication management and automation solutions to our clients. Our passionate team is made up of seasoned pharmacists, nurses, and industry experts who specialize in geriatric care.

Our location in Aurora, CO is a closed-door pharmacy that services PACE locations throughout the western U.S.

POSITION SUMMARY

The Order Entry Supervisor acts as a lead for the Order Entry Technicians on the Grane Rx Denver PACE team. This is a full-time salaried position, 100% onsite and requires management of team members who work both in-house and remotely. This position requires daily email and phone communication regarding process-related questions.  The Order Entry Supervisor assists the Pharmacy Manager, Customer Care Call Center Supervisor and other management team members with operational process improvement and changes, as well as ensures adherence to operational processes.  Additional duties include assignment of tasks for Processing Team Members through daily and weekly lineups, coordination of training for new team hires and group refresh trainings for the Processing Team, overseeing Team Member responses to customers and vendors, and assisting with scheduling and payroll.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Supervise order entry technicians’ work on a daily basis.
• Organization of payroll punches through utilization of Kronos, as well as providing approval of timecards.
• Oversee Processing Team members and act as a resource for operational questions from Processing Team.
• Assign team members to tasks on a weekly basis, including through the utilization of lineup and assignments.
• Works with Pharmacy Manager and Quality Director to eliminate order entry errors (QRE program).
• Facilitate training of newly-hired team members, either through conducting the training or facilitating training with appropriate Processing Team Members.
• Coordinate refresh training sessions for current Processing Team Members on various operational workflows and procedures upon request from team and/or leadership.
• Monitor internal and customer/vendor email and phone communications conducted by Processing Team.
• Support Pharmacy Manager in development of internal workflows.
• Provide input and oversight to current processes and perform quality checks to ensure that the Processing Team is following standard operations procedures.
• Assist Processing Team with the ability to work in workflow in all tasks, which include order entry, customer service tasks, and flashing.

• Assess on a routine basis if all Processing Team Members have the resources and training necessary to perform their jobs effectively according to current policies and procedures.

• Manage the receipt, resolution, and association of written/faxed/emailed/ERx prescriptions or refill requests in a computer-based document management system.
• Ensure first-call resolution of questions/issues; effectively assess customer needs; request additional help and escalate to Pharmacy Manager or other management, as needed.
• Maintain knowledge and training on all applicable processes and systems in order to troubleshoot and assist in workflow if needed.
• Serve as a role model by demonstrating company core values.

• Assist with the continued updating of Operational processes and procedures.

• Maintain current working knowledge of PACE facility policies and procedures as relates to pharmacy services
• Assist Transition Team in onboarding of new customers.

• May rotate through all pharmacy shifts on a periodic basis including, but not limited to weekends and evenings.
• Full adherence to Company HIPAA and FWA policies.
• Additional duties as assigned.

• Lead the Order Entry Technician Team
  • Serve as a role model by demonstrating company core values.
  • Oversee Processing Team members and act as a resource for operational questions from Processing Team.
  • Manage the receipt, resolution, and association of written/faxed/emailed/ERx prescriptions or refill requests in a computer-based document management system.
  • Monitor internal and customer/vendor email and phone communications conducted by Processing Team.
  • Assist Processing Team with the ability to work in workflow in all tasks, which include order entry, customer service tasks, and flashing.
  • Maintain knowledge and training on all applicable processes and systems in order to troubleshoot and assist in workflow if needed.

• Maintain current working knowledge of PACE facility policies and procedures as relates to pharmacy services

• Provide constructive feedback to team members when appropriate
• Develop and implement plans for performance improvement

• Scheduling and payroll
  • Prepare monthly schedule for the Order Entry team
  • Organize payroll punches and approve timecards.
  • Assign team members to tasks on a weekly basis, through the utilization of lineups and assignments.
• Training
  • Facilitate training of newly-hired team members, either through conducting the training or facilitating training with appropriate Processing Team Members.
  • Coordinate refresh training sessions for current Processing Team Members on various operational workflows and procedures upon request from team and/or leadership.
  • Lead meetings to advise on training topics, updates to process and other areas.
  • Assess on a routine basis if all Processing Team Members have the resources and training necessary to perform their jobs effectively according to current policies and procedures

• Assist Transition Team in onboarding of new customers.

• Support Pharmacy Manager in development of internal workflows.
  • Work with Pharmacy Manager and Quality Director to eliminate order entry errors (QRE program).
  • Provide input and oversight to current processes and perform quality checks to ensure that the Processing Team is following standard operations procedures.

• Assist with the continued updating of Operational processes and procedures.

• May need to rotate through all pharmacy shifts on an occasional basis, including weekends and evenings
• Full adherence to Company HIPAA and FWA policies.
• Additional duties as assigned.

EXPERIENCE, SKILLS AND EDUCATIONAL REQUIREMENTS

• PTCB certified
• Colorado Pharmacy Technician License
• High School diploma or equivalent is required; CPhT, AA or other college degrees are preferred.
• At least 3 years of pharmacy order entry and/or supervisor experience is preferred.
• Preferred basic working knowledge of Long Term Care and/or PACE pharmacy.

• Prior experience with FrameworkLTC and FrameworkECM is preferred.
• Competent in Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
• Experience with digital communication platforms (Teams, Zoom, etc)
• Ability to quickly gain proficiency in software systems that include FrameworkLTC, FrameworkECM, Salesforce, and SAP BusinessObjects

ADDITIONAL SKILLS AND REQUIREMENTS

• Strong interpersonal skills and assertive leadership skills
• Positive mental attitude and ability to remain calm and composed in a fast-paced, stressful environment
• Exemplary phone communication skills.
• Strong written skills, as demonstrated through email communication.
• Independent learner

• Adaptable to change

• Confident in leading presentations both in-person and via phone/video

• Critical thinking skills, and ability to research various issues/topics that come up in day to day tasks

• Ability to prioritize tasks in order to meet deadlines

• Good math and analytic skills
• Adherence to the core values of the company which include accountability, integrity, making a difference, quality, respect, stewardship, and teamwork

Information contained in this description represents the general nature of work being performed.  This is not an exhaustive list of all responsibilities, duties and skills required for the position.  Reasonable accommodations will be considered in appropriate circumstances; however, as the nature of an accommodation may vary depending on the needs and desires of an individual with a disability, it is impossible to describe in advance specific accommodation that will be considered.

NOTE: Company management reserves the right to amend and revise responsibilities to meet business and organizational needs.

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