Quality and Compliance Coordinator

Aurora, CO

$23-$27 per hour - Full Time 

POSITION SUMMARY

The Quality and Compliance Coordinator is part of the Quality and Compliance department and will work closely with the Pharmacy Manager of Quality and Compliance supporting the department goals for service, quality, regulatory compliance, and a positive customer experience. 

KEY RELATIONSHIPS

The Quality and Compliance Coordinator reports directly to the Pharmacy Manager of Quality and Compliance.  This position works directly with all departments of the pharmacy and corporate entities as well as PACE customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Tracking, reviewing and analyzing policies, regulations and compliance requirements.
• Providing compliance training and oversight
• Investigating potential issues of regulatory and or privacy (HIPAA) non-compliance and coordinating provision of root cause analysis and impact reports for internal departments as well as downstream entities
• Performing internal audits and self-inspections.
• Documenting and maintaining project plans and status reports as related to mock inspections, audits, and other ad hoc initiatives as needed
• Tracking pharmacist and technician licensures for Colorado
• Maintain a customer relations management and quality assurance program
• Perform quality investigations with or without root cause analysis (RCA)
• Generate and maintain Quality Metric reports
• Identify and recommend new processes based on trend analysis
• Use database statistics to identify discrepancies and unexpected trends
• Research idiosyncrasies/anomalies found during analysis to identify the root cause
• Contribute to data quality processes and initiatives
• Work closely with managers and supervisors on quality expectations and outcomes
• Support Quality and Compliance Manager with QA sessions for each functional area
• Ensure that weekly, monthly and quarterly reporting is done accurately and delivered as promised
• Raise process/solution improvement ideas to management and share new learning’s with appropriate parties
• Provide timely and effective communication to Quality and Compliance Manager related to process changes or updates
• Run and distribute performance reports via the CRM System
• Independently coordinate ongoing and upcoming monitoring assignments
• Assist with ongoing data maintenance and reporting through various CRM platforms
• Ensure that all reports are accurate and that supporting data is properly reviewed
• Maintain and demonstrate 100% compliance with all written policies and procedures
• Other duties as assigned

ADDITIONAL SKILLS AND REQUIREMENTS

• Skilled in using Microsoft Office and able to quickly learn Frameworks and Salesforce programs
• Ability to read, write, speak and comprehend English
• Uses good judgment and independent decision-making
• Excellent oral and written communication skills
• Ability to work with teams
• Ability to prioritize assigned tasks
• Attention to detail and completion of all workflow steps
• Ability to work in a fast paced, challenging and technical environment
• Reliable and consistent in timeliness, attendance and quality of work

• Adhering to the core values of the company which include accountability, integrity, making a difference, quality, respect, stewardship, and teamwork

Information contained in this description represents the general nature of work being performed.  This is not an exhaustive list of all responsibilities, duties and skills required for the position.  Reasonable accommodations will be considered in appropriate circumstances; however, as the nature of an accommodation may vary depending on the needs and desired of an individual with a disability, it is impossible to describe in advance specific accommodations that will be considered.

NOTE: Company management reserves the right to amend and revise responsibilities to meet business and organizational needs.

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