EVENING PRODUCTION TEAM SUPERVISOR 

West Chester, Pa 

POSITION SUMMARY:

The PM Production Supervisor provides leadership and oversight for workflow and
automated systems while working to expand and optimize the role of fulfillment
technicians in regard to the pharmacy packaging and logistics process. The PM PS actively
communicates and improves the drug distribution process to ensure safe and effective
delivery of medications. The PM PS also maintains consistent communication with
management and other departments. The PM PS is a resource for informational inquiries
regarding, but not limited to, the pharmacy automation and workflow. This shift Monday
through Friday from 2:30pm to 11pm.

KEY RELATIONSHIPS:

The PM Production Supervisor reports directly to the Operations Manager. This position
works in a shared services environment, which includes customer service, order entry, and
pharmacists. This position works with team members and management in Pharmacy
Operations. The PM Production Supervisor’s direct reports include the assigned PM
Fulfillment Technicians IIs, PM Fulfillment Technicians and overnight Fulfillment
Technicians.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provides leadership and oversight for workflow and automated systems while working
   to expand and optimize the role of fulfillment technicians in regard to the pharmacy
   packaging and logistics process
• Completes evaluations and goal setting with direct reports
• Ensures completion of necessary process training and competencies with direct reports
• Ensures medication preparation is coordinated, controlled within designated areas
   and documented in accordance with state and federal laws and regulations, and
   pharmacy policies.
• Participates as a fulfillment technician and is accountable for own work
   responsibilities.
• Performs medication packaging, toting and other duties when staffing requires.
• Ensures timely completion of maintenance logs and policy documentation.
• Completes competency requirements in a timely manner.
• Assigns pharmacy technicians to appropriate filling locations
• Answers phone calls from customers regarding production questions
• Medication Order fulfillment (i.e., various packaging, dispensing machine, labeling,
   shipping, etc.).
• Works under direct supervision of a Registered Pharmacist in prepackaging
   medication for dispensing.
• Assists the Pharmacist in final checking of filled prescriptions, which may include
   staging the medication for Pharmacist final review and/or packaging of medication
   after Pharmacist final review.
• Coordinating and staging items for delivery for an accurate and timely delivery to
   the customer.
• Receives and stores incoming supplies, verifies quantities against invoices, checks
   for outdated medications in current inventory and informs supervisor of stock
   needs and shortages.
• Mix pharmaceutical preparations, according to written prescriptions.
• Assists with special projects as needed.
• Supports location, departmental goals, and the overall objectives of the Company.
• Complies with all laws, regulations and standards of ethical conduct.
• Responsible for uncompromising levels of cleanliness and safety.
• Performs all job duties with a friendly positive and team-oriented approach.
• Maintains professional/technical competencies and proficiencies for job
   responsibilities.
• Complies with all Company policies, procedures, rules and standards
• Promotes teamwork through cooperation and communication to attain company
   and departmental goals.
• Maintains consistent communication with Operations Manager regarding area
   specific initiatives and activities.
• Positive, professional demeanor is projected through verbal and non-verbal
   communications.
• Interpersonal conflicts are resolved using appropriate methods and organizational
   resources, including but not limited to Employee Assistance Program.
• Diverse perspectives are acknowledged; language and behaviors are modeled that
   build inclusiveness in the work environment.
• Participates in performance improvement activities.
• Change is met with positive, supportive behavior.
• Time off is scheduled to avoid disrupting workflow.
• Productive work habits are consistently displayed.
• Accountability for actions and decisions is demonstrated in daily work.
• Travel to other sites to provide support, as needed.

EXPERIENCE, SKILLS AND EDUCATIONAL REQUIREMENTS:

• High school diploma or equivalent is required.
• Minimum 1 year of experience in pharmacy is preferred.
• Pharmacy Technician Certification preferred.
• Demonstrated leadership experience is required.
• Knowledge of pharmacy automation and computers is preferred.
• Proficiency in desktop productivity tools, emphasis on Microsoft Office, including
SharePoint.
• Exhibits professional demeanor and ability to guide fulfillment technicians through
 workflow.
• Exhibits patience and perseverance when working with computer and automation
  users.
• Exhibits strong analytical and troubleshooting skills.
• Exhibits excellent communication and teamwork skills, with a strong user support
  orientation.
• Exhibits strong organizational skills and ability to work independently with minimal
  supervision.

ADDITIONAL SKILLS AND REQUIREMENTS:

• Initiative and problem solving skills.
• Reliability.
• Ability to multi-task, prioritize and manage time effectively.
• Ability to use good judgment.
• Attention to detail and accuracy.
• People skills.
• Teamwork.
• Ability to read, write, speak and comprehend English.
• Excellent communication skills.
• Completion of all workflow steps.
• Ability to work in a fast paced, challenging and technical environment.
• Reliable and consistent in timeliness, attendance and quality of work.
• Adhering to the core values of the company which include accountability, integrity,
   making a difference, quality, respect, stewardship, and teamwork.

   Information contained in this description represents the general nature of work being
   performed. This is not an exhaustive list of all responsibilities, duties and skills required
   for the position. Reasonable accommodations will be considered in appropriate circumstances; however, as the nature of an accommodation may vary depending on the
   needs and desires of an individual with a disability, it is impossible to describe in advance
   specific accommodations that will be considered.
   NOTE: Company management reserves the right to amend and revise responsibilities to
   meet business and organizational needs.

Over 30 years, Grane Rx has been an industry leader, revolutionizing long-term care pharmacy solutions and services. The company focuses on caring for thousands of PACE participants, assisted living and nursing home residents, along with onsite clinical consulting and training.

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